Terms and Conditions.

HIWACORP LTD – Terms and Conditions

Disclaimer: This document is provided for general informational purposes only. It draws on reputable UK guidance about what typical Terms and Conditions should include and is not legal advice. Because every business is different, HIWACORP should consult a qualified solicitor to ensure its terms are legally robust and compliant with all applicable laws.

1 – Introduction

Welcome to HIWACORP LTD ("HIWACORP," "we," "us," or "our"). These Terms and Conditions ("Terms") set out the rules for using our website at www.hiwacorp.com (the "Website") and for purchasing any creative services or digital assets from us. By visiting the Website or engaging our services you agree to be legally bound by these Terms. If you do not agree, please do not use the Website or our services.

HIWACORP LTD is a company registered in England and Wales under company number 16431317. Our registered office is Paul Street, London, EC2A 4NE, United Kingdom. To contact us please email info@hiwacorp.com.

2 – Who we are & what we do

HIWACORP blends traditional production craftsmanship with generative artificial intelligence and machine learning to create premium marketing assets. We transform sketches, prototypes and product models into photorealistic renders, videos, voice‑overs and other creative outputs. Our business is organised into:

  • The Labs – A service where start‑ups and brands send sketches, photos, prototypes or videos and we produce high‑fidelity digital twins and marketing assets within a short timeframe. The Labs offers tiered packages such as the Concept Validator, Kickstarter Pack and Launch Suite, with different inputs (e.g., phone video, sketches) and deliverables (e.g., 4K images, cinematic loops).

  • The Agency – A subscription‑based service delivering consistent branded content through retainers. Engagement models include the Always‑On Retainer (regular delivery of static and motion assets), the Global Ad Multiplier (programmatically generating campaign variations across languages and formats), and the R&D Visualiser (creating photorealistic prototypes to validate products before manufacturing).

We no longer operate the AI‑FORGE marketplace. References to AI‑FORGE in our previous policies and materials are obsolete and should be disregarded.

3 – Acceptance of these Terms

By using the Website or commissioning services from HIWACORP you confirm that you are at least 18 years old and have the legal capacity to enter into a contract. If you are engaging our services on behalf of a company or organisation, you confirm that you have authority to bind that entity to these Terms.

4 – Description of services and engagements

  1. Service packages. Our services are delivered through bespoke project agreements or subscription packages (e.g., retainer tiers). Each proposal will set out the scope of work, deliverables, timelines and fees. By accepting a proposal you enter into a contract with us that incorporates these Terms and any specific terms contained in the proposal.

  2. Fees and payment. Pricing is quoted in pounds sterling (GBP) and may be based on fixed fees, hourly rates or monthly retainers, depending on the package. Payments are processed securely via third‑party providers (e.g., Stripe). Unless otherwise agreed in writing, a deposit may be required before work commences and the remaining balance is due on delivery of the agreed assets or at regular intervals for retainers.

  3. Changes and additional work. If you request changes or additional services outside the agreed scope, we may charge additional fees. We will always discuss and agree on any cost variations with you before proceeding.

  4. Delivery of digital assets. We will provide digital assets (e.g., images, videos, 3D files) via electronic download or secure sharing platforms. You are responsible for reviewing deliverables promptly and notifying us of any issues within seven days of delivery. Once accepted, deliverables are deemed final.

  5. Cancellation and refunds. You may cancel a project by giving us written notice. If you cancel after work has started, we reserve the right to retain the deposit and invoice for work performed up to the cancellation date. Because our services involve custom creative production, refunds may not be available once work has commenced. Statutory rights under consumer law (e.g., cooling‑off periods for certain distance contracts) remain unaffected.

  6. No legal or financial advice. Our creative services do not constitute legal, financial or professional advice. You should obtain appropriate professional advice before relying on our outputs for regulatory or commercial decision‑making.

5 – User obligations and acceptable use

You agree to use our Website and services responsibly and in accordance with these Terms. In particular, you must not:

  • Use the Website or our services for any unlawful or fraudulent purpose.

  • Impersonate any person or misrepresent your affiliation with any entity.

  • Upload or transmit viruses, malware or other malicious code.

  • Infringe upon our intellectual property rights or those of any third party.

  • Access or attempt to access parts of the Website or systems that you are not authorised to use.

We reserve the right to suspend or terminate your access if you breach these obligations or any other provision of these Terms.

6 – Intellectual property

  1. Ownership of content. Unless expressly agreed otherwise, we (or our licensors) own all intellectual property rights in our Website and the deliverables we produce, including images, videos, 3D models, scripts and software. Our creative assets are protected by copyright, design rights and other IP laws. You may not reproduce, distribute, modify or create derivative works without our prior written consent.

  2. Licence to client. Upon full payment of our fees, we grant you a non‑exclusive licence to use the delivered assets for the purposes specified in your project agreement (e.g., marketing, advertising, internal presentations). Unless agreed otherwise, you may not resell, sublicense or transfer the assets to third parties.

  3. Client materials. You warrant that any materials you provide to us (e.g., sketches, logos, product photos) are owned by you or you have permission to use them. You grant us a licence to use those materials solely for the purpose of delivering the services.

  4. Publicity. We may showcase anonymised versions of completed work in our portfolio or marketing materials, unless you ask us not to in writing.

7 – Third‑party links and content

Our Website may link to third‑party sites or services for your convenience. We are not responsible for the content, accuracy or practices of those sites and do not endorse them. When you follow a third‑party link you do so at your own risk and should review the applicable terms and policies.

8 – Data protection and privacy

We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please review our Privacy Policy for details on what data we collect, how we use it, and your rights. By using the Website or engaging our services you consent to our processing of your personal information as described in that policy.

9 – Limitation of liability and disclaimer

  1. Service quality. We aim to deliver high‑quality creative services but cannot guarantee that deliverables will meet all your subjective expectations. To the extent permitted by law, we exclude all implied warranties and conditions. You should review proofs and drafts carefully and provide feedback promptly to ensure the final outputs meet your needs.

  2. No guarantee of results. The effectiveness of marketing assets depends on factors outside our control (e.g., market conditions, consumer preferences). We make no representations or warranties about the results of using our creative assets.

  3. Liability cap. To the maximum extent permitted by law, our total liability arising from or in connection with these Terms will not exceed the amount you have paid us in the 12 months preceding the event giving rise to the liability. We are not liable for indirect, incidental or consequential losses or damages.

  4. Statutory rights. Nothing in these Terms limits your statutory rights as a consumer under UK law (for example, your rights under the Consumer Rights Act 2015).

10 – Termination

Either party may terminate a project or subscription by giving written notice to the other. If we terminate the engagement due to your breach of these Terms (including non‑payment), we may retain any payments already received and invoice for work performed to date. Sections relating to intellectual property, limitations of liability, governing law and miscellaneous provisions will survive termination.

11 – Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, services or applicable law. Updated Terms will be posted on our Website and, where material, we will notify existing clients by email. Continued use of our Website or services after changes come into effect constitutes acceptance of the updated Terms.

12 – Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. You and HIWACORP agree that any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13 – Miscellaneous

  • Entire agreement. These Terms together with any project proposal constitute the entire agreement between you and HIWACORP regarding our services and supersede all prior discussions or agreements.

  • Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be severed and the remaining provisions will remain in full force and effect.

  • No waiver. Failure to enforce any provision of these Terms does not waive our right to enforce that or any other provision later.

  • Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to another entity as part of a business reorganisation or sale.

Contact us

If you have any questions about these Terms or wish to give notice under them, please email info@hiwacorp.com or write to us at: HIWACORP LTD, Paul Street, London, EC2A 4NE, United Kingdom.